Please contact our Customer Care team to request a refund.
If you choose to contact us via email, please make sure to clearly state your request for a refund. Our Customer Care team will get back to you as soon as possible.
Please consider the following before making your request:
- The right to withdraw from your contract is valid for 7 days after the initial purchase of your subscription.
- If you have started using the paying service, for example, by sending messages, the right to revoke your contract right expires.
- A renewed subscription is not eligible for a refund.
For more information, please refer to our Terms and Conditions.
Please contact iTunes or Google Play if you purchased your subscription via the app.