The right to withdraw from your contract is valid for 7 days after the initial purchase of your subscription. Once this 7-day notice period has expired, we can no longer grant refunds.
In addition to this, the right to a withdrawal cannot be applied if you have started using the paying service, for example, by sending messages to your matches.
The right to withdraw from your contract only applies to the initial purchase (so the start of your contract). All our subscriptions renew for the same duration. However, as the renewed term is still part of the same contract, the right to a refund is not applicable. This means that if your subscription automatically renews, we cannot refund the renewal fee.
Technically a refund can only be issued manually by our Customer Care team, so the deletion of your account, or the early cancellation of your subscription, will not automatically refund you.
In order to request a refund, please contact our Customer Care team. If you choose to contact us via email, please make sure to clearly state your request for a refund.
Our Customer Care team will get back to you as soon as possible.
For more information, please refer to our Terms and Conditions.