How do I cancel my Premium subscription?

You can switch off the automatic renewal of your Premium membership by accessing the following link: online cancellation form.

Once you have logged into your profile, please follow these steps:

  1. Navigate to My Account via the menu and Membership.
  2. Select the cancellation link "Cancel".
  3. Select your cancellation reason and click/tap Continue.
  4. Enter your password and click/tap Confirm.

If you purchased via the app and wish to cancel, please check these articles: iOS | Android

Once you have followed all the above steps successfully, you will receive a confirmation email from us. You'll have access to all the Premium features until the subscription ends.

If you see "Your cancellation is not yet completed", please contact Customer Care to finalise the cancellation.

Of course, you are very welcome to contact us at any time, should you require assistance.

You can find further information on the cancellation notice period in our Terms and Conditions.

If you wish to switch the auto-renewal back on, please go to 'Membership' and click/tap 'Reactivate'.